Shaping the Future of Home Delivery – The "Last Mile 2025" Project

How research, technology, and collaboration helped improve home delivery

As e-commerce continues to grow, so does the pressure on our transport systems. More packages on the road mean higher emissions, more traffic, and increasing demands on delivery services.

In the Last Mile 2025 project, we set out—together with SINTEF and Helthjem Distribution — to explore how delivery logistics could be improved in a way that’s smarter, more efficient, and more sustainable.

Thanks to support from Forskningsrådet and Innovation Norway through the Pilot-T program, we’ve made real progress. We are proud to share some of the achievements this collaboration has brought.

A practical response to real challenges

The traditional last-mile delivery system wasn’t built for today’s e-commerce volumes. Deliveries were time-consuming, costly, and inefficient, and returning parcels from people’s homes was often a hassle.

We needed a new approach—one that could:

• Reduce costs and emissions
• Improve delivery accuracy
• Make couriers’ jobs easier and more efficient

What we’ve built together

A Smarter Courier Tool

Over 2,000 couriers across the Nordics are already using our new courier tool, developed through this project. It allows them to:

• Adjust delivery details in real time
• Plan routes more effectively
• Improve the rate of first-time delivery success

Smarter route planning with SINTEF

Together with SINTEF, we developed a new algorithm to solve complex routing problems. It helps optimize delivery routes while reducing emissions and costs.

Combined with an intuitive GIS interface, it sets a new standard for planning and managing delivery operations.

What’s Next?

These solutions aren’t just about better logistics. They’re part of a broader push to support:

• More sustainable transport
  
• A stronger circular economy
  
• Better services for consumers

Implementation is already underway, and we plan a wider rollout for 2025. We’re also exploring how these tools can be used beyond logistics — and in other markets where we are not present today. 

We’d like to thank Forskningsrådet, Innovation Norway, SINTEF, and Helthjem Distribution for their trust and partnership throughout this journey.

Want to learn more? Don’t hesitate to contact us.